How do I upload my evidence document using the Digidentity app?

To upload your document with the Digidentity app, the browser and app are to be used in combination. Please note that we only accept uploads of the actual document and the evidence must be valid.

**Using one device to register**

  1. Once installed, please exit the app on your device. On your device browser, go to the **Prove Your Identity** page of the registration process (this should still be running in the background).
  2. Click the 'Open app' button, the app will then open automatically over your registration.
  3. Now the app will instruct you to scan your document. Please hold the device directly above, making sure the document fits within the guidelines given. Ensure that all relevant information is clearly visible before taking the photo. (If uploading a driving licence or ID card, you will be asked to take an additional picture of the back).
  4. Once you have confirmed the photos, the camera will switch around and take a picture of yourself (we advise you to treat this like a passport photo). Please then turn your head and move the device slightly, so that a second selfie can detect your movement.
  5. Once the selfies are confirmed, the images will be uploaded to the servers. Wait for the photos to be checked (this can sometimes take a short while).

**Using a computer/laptop alongside a device**

  1. If using your laptop/PC to register, go to the 'upload documents' option on the app, tap the 'continue' button and scan the QR code shown on your computer screen.
  2. Now the app will instruct you to scan your document. Please hold the device directly above, making sure the document fits within the guidelines given. Ensure that all relevant information is clearly visible before taking the photo. (If uploading a driving licence or ID card, you will be asked to take an additional picture of the back).
  3. Once you have confirmed the photos, the camera will switch around and take a picture of yourself (we advise you to treat this like a passport photo). Please then turn your head and move the device slightly, so that a second selfie can detect your movement.
  4. Once the selfies are confirmed, the images will be uploaded to the servers. Wait for the photos to be checked (this can sometimes take a short while).


If the document is verified, you can continue with the registration process. If your document cannot be verified, we advise you to repeat the steps above to retry the upload. Should verification continue to be unsuccessful, please do not hesitate to contact us. 



 

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