To complete your GOV.UK verification with Digidentity, the total amount of documents you will need to provide depends on the GOV.UK service you need.
There are two levels of verification you can reach with your account: a higher level and a lower level. Our web page will automatically help you reach the level of verification needed for the GOV.UK service you are trying to access.
Claim a pension, access NHS pension services, view/share your driving licence information
The three GOV.UK services listed below require a lower level of verification than other GOV.UK services:
The lower level of verification can be completed through one or more of the following stages:
- Verifying the details of a fixed mobile phone contract with O2 (if available)
- Answering a series of security questions based on your financial credit file
- Uploading a photo of a photo-ID document using the Digidentity app (driving licence, passport, UK biometric residence permit, or non-UK national ID card)
Depending on the amount of information drawn from your personal details, our web page will automatically guide you to the next required stage to complete your account.
Apart from the three GOV.UK services listed above, all other government services require a higher level of verification (see below for more information).
All other GOV.UK Verify services
Apart from the services listed in the section above, all other GOV.UK Verify services require a higher level of verification. To complete this process, you must be able to verify at least one form of valid photo ID from the list below:
- A UK photocard driving licence (full or provisional)
- A UK passport
- A non-UK driving licence
- A non-UK passport
- A national identity card (for non-UK nationals)
- A UK biometric residence permit (BRP card)
Along with a form of valid photo ID, It is also possible to verify the following:
- A fixed mobile phone contract with O2
- Up to two UK debit or credit cards in your name
Depending on the types of documents you have available, you will need to provide either two or three documents to meet our requirements. This may involve uploading a photo of a document using the Digidentity app.
If you have a smartphone or tablet with NFC however, it is also possible to complete your account with just a valid passport. This is achieved by scanning the microchip embedded in your passport. For more information, please see: What is NFC?
Not enough documents to hand?
If you aren't able to meet the document requirements listed for the service you require above, unfortunately it will not be possible for you to verify your identity with Digidentity at this time. For more information on how to continue, please see: What can I do if I can't verify online?
Is there a document on the list above that you haven't been asked for?
If you do have one of the documents above, but haven't been asked to add it to your account, please contact our service desk.