When verifying your identity on the Digidentity web page, you may be directed to the Identity Questions stage which involves answering a series of identity questions based on your financial history.
These questions are randomly generated from your credit file and are designed in such a way that only you as the account holder have the knowledge to answer them. The questions are in place to protect you against fraudulent activity and provide us with assurance that it is you who is completing the GOV.UK verification.
Please note that this is simply a check and match process and will not affect your credit rating. Having said that, If you have any concerns with the information presented to you in this section, you can contact a relevant credit reference agency to investigate this further. For privacy, our support staff are unable to see the questions you are asked during this stage nor how you have answered the questions.
We advise you to take your time with the questions and answer them to the best of your knowledge. As the questions are based on your credit file, some questions may contain generic credit terms such as 'mail order account' or 'hire purchase agreement'. If you feel unsure about any of these credit terms, we recommend that you search for definitions of the terms online to see how they may relate to your financial history.
For privacy, our support staff are unable to see the questions you are asked during this stage nor the answers you have provided.
If you are successful in this stage, your verification will be complete. If one or more of the answers provided do not match what is on file, you can still complete your verification by uploading a photo of a photo-ID document using the Digidentity app. This requires you to take a photo of the document and also of yourself which provides us with enough assurance to complete your account.
What are the identity questions?
