When setting up a Digidentity account and each time you log in thereafter, you are required to enter both an account password and a two-factor authentication code. The two-factor authentication code is an extra level of security to protect your account and is different each time you login. Through this system, there is less opportunity for unauthorised users to gain access to your profile.
Your two-factor authentication code can be received in two different ways:
- On a mobile phone (via SMS), or
- On a smartphone or tablet that can install apps (via the Digidentity app)
Two-factor authentication via SMS
Once you have confirmed your mobile phone number on the Digidentity web page, you can choose to receive your codes via your mobile phone. Each time you log in, you will automatically be sent a new SMS authentication code that is valid for two minutes.
If you have not yet confirmed your mobile phone number, and would like to receive your codes via SMS, please follow the steps below:
- Select the GOV.UK service you require from https://www.signin.service.gov.uk/paused/digidentity
- Select to continue with Digidentity and provide your login details. You will then be asked to enter your mobile phone number
- Once the phone number has been entered, you will automatically be sent a confirmation code via SMS.
- To confirm your phone number, enter the confirmation code on our web page.
Once confirmed, you can continue with your verification and will receive a new login code via SMS each time you log in to your Digidentity account.
Should you have any issues receiving your SMS code, please see the following article: Why didn't I receive my SMS confirmation code?
Two-factor authentication via the authenticator app
If you do not have a mobile number or are unable to receive your confirmation code for any reason, you can choose to receive your login codes using the Digidentity app. Once set up, the app will not rely on a mobile network or internet connection to function. For more information, please see the article below:
How do I set up my two-factor authentication with the Digidentity app?
Can't use either option?
To protect your account we require that two-factor authentication be set up using one of the methods above. If you don't have a mobile phone number or a smartphone/tablet that can install apps, unfortunately it will not be possible for you to continue with your online verification with Digidentity at this time.
Should this be the case for you, we apologise for any inconvenience this may cause. In this situation, there are alternatives in place for you to access the service you require. For more information, please visit the following FAQ page: What can I do if I can't verify online?