Each time you log into your Digidentity account, you will be asked to confirm your login using two-factor authentication. Two-factor authentication is an extra level of security used to protect your account. Digidentity uses its own smart card authenticator for this.
- Via the Digidentity app. When logging in, you can scan the QR code found on our login page (or tap the 'Open app' button if using a mobile device) then enter your 5-digit PIN code on the app to confirm
Setting up or recovering an authenticator
- If you haven't yet created a two-factor authenticator, please see: How do I set up two-factor authentication?
- If you have already created a two-factor authenticator, but have lost access to it, please see: How do I recover my two-factor authentication?
Can't use this option?
To protect your account we require that two-factor authentication be set up using the smart card authenticator. If you don't have a smartphone/tablet that can install apps, unfortunately it will not be possible for you to create a Digidentity account at this time.
If you are creating an account to use GOV.UK Verify, there are alternatives in place for you to access the service you require. For more information, please see: What can I do if I can't verify online?