If you receive an error message when entering your email confirmation code on our web page, please see the tips below:
- Check that you have entered your code exactly as shown in the email (extra spaces can affect the code being accepted)
- Make sure that you don't copy and paste the code as this may not copy the code correctly. We suggest that you type the code in manually
If the code is still not accepted, you can try to request a new confirmation code from our web page. If you are no longer on our registration web page, please see the following article for steps to log back in: How do I get back to the registration web page?
Still can't confirm your email address?
Should you be unable to confirm your email address, unfortunately it won't be possible to continue with the verification process. In this case, there are alternatives in place for you to access the service you require. For more information, please visit the following page: What can I do if I can't verify online?