Am I due a refund? Daniel November 29, 2022 09:56 Updated Follow No, the service is provided free to the public and therefore no refund is applicable. Related articles Which services are still using GOV.UK Verify? I have another question, how can i get in touch? Alternative ways to apply for a basic DBS check I no longer want to keep my Digidentity account, can I delete it? I have a Digidentity account, why can't I continue verifying?